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Touch of Tradition®

Shipping and Return Policies

Shipping
We ship all items U.P S. ground and insured. Shipping charges are in addition to listed individual item prices. In the rare event that an item is damaged, claims for damaged merchandise must be filed with UPS by the customer, since the customer will have the item and packaging for proof of claim. If by any chance a package is lost in shipping, Touch of Tradition® will file the claim as we have proof of insurance on all shipments. 

Returns and Exchanges
If for any reason you are not completely satisfied with your order, Touch of Tradition® will be happy to exchange the item or refund the purchase price. We will accept a return of any item within two weeks from our ship date, as long as the item is returned in it's original condition. Our generous return policy only applies to returns made before your wedding date.

PLEASE NOTE: Shipping charges and insurance charges are the responsibility of the customer and is not refundable. No credit is given for lost packages.

We reserve the right to refuse services and/or sales at our sole discretion. 
 
To make a return, please follow these easy instructions:
1. Enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit. All exchanges are subject to availability.

2. Attach a  return label to your package. If you are reusing a box, cover all previous labels and markings with heavy black marker or adhesive labels. When packaging your return, please make sure to put the actual product box or container into another box. Writing directly on the product packaging will make the item damaged and unable to be resold. We are unable to issue any credits for items that we consider damaged.

Return shipping charges are the customer's responsibility. You may ship your package using the delivery method of your choice, but COD deliveries will NOT be accepted.

3. Remember to include your return address on the outside of your package.

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Visit Northern Arizona Wedding Planner to create a fabulous wedding experience.

Special thank you to Sierra Blanco, who provided the photography on this site:
www.sierrablancophotography.com